Policies

Re-do Guide Lines

• Due to the artistic nature of what we do, we cannot offer refunds on hair services performed. However, we will work tirelessly to ensure you are satisfied. Sometimes this takes time, but we are willing to be patient with you if you are patient and reasonable with us!
• Your color is valid for a re-do up to 7 days after your service(s) was performed
• You will no longer be eligible for a re-do service if you or another stylist makes any changes to the hair.
• If your hair is compromised prior to your visit with us or we are making severe color changes, you will be required to invest in the recommended products to be eligible to receive any sort of re-do. This does not include products purchased from any other retailer or salon.
• If you are in the middle of a color correction process and there is box color present in the hair you will not be qualified for a redo service if the desired result is not achieved in one sitting (this will be explained during our LH 5 Star consultation so there will be no surprises if the desired goal is not achieved in one sitting).

LH Salon 5 Star Consultation

Our 5-star consultation is a complete evaluation of your hair, face shape, and cranial shape. During this time we devise a plan that will give you a realistic and healthy course of action to reach your final beauty desires. You will also be given a prescription of recommended home care and a personalized maintenance schedule.